Protecting Your Personal Health Information
Blueprint for Agents has been designed to comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which established standards for the privacy of individually-identifiable health information (protected health information*). We have implemented security procedures on this Web site in an effort to protect your personal medical information. It has always been the policy of Arkansas Blue Cross and Blue Shield through our Code of Business Conduct to protect the confidentiality of personal medical information.
*Protected Health Information (PHI) is defined as health information, including demographic data collected, which permits identification of an individual or could reasonably be used to identify that individual. It includes information regarding the diagnosis, medical treatment, care, advice or counseling of an identified member, the physical or mental condition of the member, or prescription-drug therapy for the member.
Blueprint for Agents Security
For protection of your personal information, Blueprint for Agents uses 128-bit encryption. Data is transferred from Arkansas Blue Cross databases to you during a "secured session" using Secure Socket Layer (SSL) 128-bit encryption technology. SSL is the industry-standard security protocol for encoding sensitive information and works by creating a shared digital key, which allows only the sender and receiver of the transmission to scramble and unscramble the information. SSL encryption can be broken only by intercepting the encrypted message, recording it and using a computer to try every possible combination (up to a billion or more) of characters to capture the correct digital key.
If your Internet browser does not support 128-bit encryption, you should download the most current version. If you access the Internet via a corporate network, please check with your system administrator before downloading a new Internet browser.
Your Internet browser can tell you whether or not you are in a Web site secured by SSL technology by the presence of a padlock or key typically in or near the URL address bar at the top of the browser. On older browsers the lock is normally located somewhere along the bottom of your browser's window. If the lock is closed or the key is unbroken, you are in a secured section of your host's Web site.
When you register to use Blueprint for Agents, we request information from you in connection with your registration. Once you have logged in and activated your account, you may view or modify the information we have captured about you or change your password by clicking on the link called "Update Account Settings."
The combination of your log-in ID and password protects access to your personal information. If you fail to enter the correct password after three attempts, you will be locked out of Blueprint for Agents for a specified period of time. To maintain the security of your information, do not share your password with anyone. If you give your log-in ID or password to others, you assume responsibility for possible unauthorized access. If you suspect the privacy of your log-in ID or password has been compromised, please either change your password immediately or e-mail Customer Service.
We discourage the sending of e-mails containing personal health information through any other system. Regular, non-encrypted Internet e-mail is not secure and should be used only for non-sensitive and non-confidential inquiries.
All online forms in Blueprint for Agents are secured through Secured Socket Layer technology and are encrypted when you submit them to us.
Use of Your Personal Information
Information you voluntarily provide Arkansas Blue Cross during your online sessions may be used and disclosed by Arkansas Blue Cross for our own marketing or administrative purposes, including but not limited to customer or provider service, billing and collection activities of Arkansas Blue Cross or of health care providers furnishing services to you, or various wellness, care coordination, or case management services or other business activities or health care operations conducted by Arkansas Blue Cross or by its group health plan customers or business associates, consistent with applicable privacy laws and regulations and our own Information Privacy and Security Program. Your information will not be sold to third parties.
Regularly change your password.
Do not share your password with anyone.
Use the links provided within Blueprint for Agents
instead of the "back" button or other browser navigational buttons.
"Log out" when you have finished your session.
Close your Web browser when you leave your PC to ensure that no one else can
access any private information stored in your browser's memory.